Privacy Policy

1. Introduction

RoomLab (“we,” “us,” or “our”) operates the RoomLab platform, an AI-powered room redesign service accessible at roomlab.ca (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using RoomLab, you agree to the collection and use of information in accordance with this policy. If you disagree with any part, please discontinue use of the Service.

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the RoomLab Service
• Process payments and manage your subscription
• Generate AI-powered room redesigns from your uploaded images
• Send you transactional emails (receipts, account alerts) and, with your consent, product updates
• Respond to your support requests and communicate with you
• Monitor usage patterns to detect and prevent fraud or abuse
• Comply with legal obligations

4. AI Processing of Your Images

When you upload an image, it is transmitted to our AI model provider for processing. Images are used solely to generate the redesign output you requested and are not used to train AI models without your explicit consent.

We retain uploaded images for a limited period to allow you to access your redesign history. You may delete your images at any time from your account dashboard. Upon deletion, images are removed from our systems within 30 days.

Important: Please do not upload images containing sensitive personal information (faces of individuals, documents, financial information, etc.).

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Stripe, Inc. — payment processing. Stripe's privacy policy applies to payment data: stripe.com/privacy
• AI model providers — to process your uploaded images and generate redesign outputs
• Cloud infrastructure providers — for hosting, storage, and content delivery
• Analytics providers — to understand how the Service is used (data is aggregated and anonymised where possible)
• Law enforcement or regulators — if required by applicable law or to protect our legal rights

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymise your personal data within 90 days, except where retention is required by law (e.g., financial records).

7. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your data for certain purposes

To exercise these rights, contact us at privacy@roomlab.ca. We will respond within 30 days.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: